Terms of Service

You must provide accurate information when creating an account. One account per person.

You're responsible for keeping your sign-in details secure. Contact us immediately if you suspect unauthorised access.

You must be 16 or over to create an account.

We may suspend or close accounts that breach these terms, are used fraudulently, or are inactive for an extended period.

Verified Local status is granted to residents who register with a CV-area postcode, verified via Postcodes.io.

It unlocks locals-only offers. It's for genuine local residents — using a false address to obtain Verified Local status is a breach of these terms and may result in account closure.

Offers are set by individual businesses. We don't guarantee their availability or value.

QR codes and PINs are single-use and expire after 30 minutes / at midnight respectively. Do not share them.

Points have no cash value and cannot be transferred or sold. We may adjust point values or the redemption scheme with reasonable notice.

Fraudulent claiming — including sharing QR codes, using false accounts, or exploiting system errors — will result in points being removed and your account closed.

Business listings must accurately represent a real, operating business. You may only claim a listing for a business you own or are authorised to represent.

Offers must be genuine — you are responsible for honouring them when presented by users.

We reserve the right to remove listings, offers or business owners that are misleading, spammy, or bring the platform into disrepute.

Business profile information (name, address, description, photos) will be displayed publicly.

News articles, events, fundraisers, community photos and business listings you submit must be accurate, local and community-relevant. Most submissions are reviewed by our team before going live.

Photos and images you upload anywhere on the platform must be your own, or you must otherwise have the right to use them. Don't upload anything illegal, offensive, defamatory, misleading, sexually explicit, or that infringes someone else's copyright or privacy.

By submitting content or images, you grant us a non-exclusive licence to display and feature them on the platform, our app, and our social media, with credit where applicable. You retain ownership.

We may remove any content or image, and suspend or close accounts, that breaches these terms.

We may edit submissions for clarity, length and house style.

Don't use the platform to spam, scrape data, or promote businesses you have no legitimate connection to.

Don't attempt to access other users' accounts or exploit technical vulnerabilities.

Don't use automated tools to create accounts or claim offers at scale.

The platform is provided free of charge on an "as is" basis. We don't guarantee uninterrupted service.

We're not responsible for the quality, accuracy or availability of offers, events or news posted by businesses or community members.

We're not liable for any loss or damage arising from your use of the platform, except where required by law.